70% faster response times after consolidating IT vendors
A mid-size professional services firm replaced 4 IT vendors with Cloudello. Response times dropped from days to hours and ticket volume fell 60% through proactive monitoring.
The challenge
A 45-person professional services firm was juggling four different IT vendors. Tickets fell through the cracks, response times averaged 2–3 days, and nobody owned the full picture. Critical issues during client engagements meant lost revenue and frustrated employees.
How we helped
Consolidated all IT under Cloudello: helpdesk, monitoring, security baseline, and vendor management. Standardized the technology stack, deployed 24/7 monitoring, and established clear SLAs with a single escalation path.
““Cloudello gave us one point of contact for IT and security. We stopped juggling vendors and our team actually uses the helpdesk now. The difference was immediate.”